Account Manager
Full Time • Hybrid - US
Replies within 24 hours
Account Manager
Job Title: Account Manager
Department: Client Services
Reports To: Senior Account Manager
FLSA Status: Exempt
Job Summary:
TeamLogic IT is seeking an experienced and client-focused Account Manager to join our Client Services team. In this role, you will act as the primary business-level contact for a portfolio of managed service clients. You’ll be responsible for nurturing relationships, resolving service concerns, identifying opportunities for improvement and expansion, and helping our clients align their IT strategy with business goals. The ideal candidate has experience in IT account management within a managed services provider (MSP) environment and thrives on building strong, consultative client partnerships.
Key Responsibilities:
Account Management:
- Develop and maintain long-term relationships with assigned clients through regular check-ins and Technology Business Reviews (TBRs).
- Understand each client’s business, goals, and challenges; align IT strategy and services accordingly.
- Understand the TeamLogic IT technology stack and develop an IT strategic roadmap that supports both the client’s goals and operational efficiencies within TeamLogic IT.
- Review service performance reports and coordinate resolution for service-related issues.
- Scope, price, and present IT projects and proposals to support business objectives.
- Proactively manage account profitability through upselling, improving internal efficiencies, or recommending contract adjustments.
- Maintain a detailed opportunity pipeline and assist in contract renewals.
- Understand each client’s business, goals, and challenges; align IT strategy and services accordingly.
- Understand the TeamLogic IT technology stack and develop an IT strategic roadmap that supports both the client’s goals and operational efficiencies within TeamLogic IT.
- Review service performance reports and coordinate resolution for service-related issues.
- Scope, price, and present IT projects and proposals to support business objectives.
- Proactively manage account profitability through upselling, improving internal efficiencies, or recommending contract adjustments.
- Maintain a detailed opportunity pipeline and assist in contract renewals.
Project Management:
- Lead and support client-facing projects with an emphasis on successful onboarding experiences.
- Develop project scopes and work breakdown structures (WBS) based on initiatives identified in the IT strategic roadmap.
- Track and communicate project milestones, scope, and status with internal and client stakeholders.
- Support the standardization of project delivery using internal scorecards and process improvements.
- Develop project scopes and work breakdown structures (WBS) based on initiatives identified in the IT strategic roadmap.
- Track and communicate project milestones, scope, and status with internal and client stakeholders.
- Support the standardization of project delivery using internal scorecards and process improvements.
IT Security & Compliance:
- Educate clients on cybersecurity threats and promote deployment of best practices.
- Participate in internal security and compliance training.
- Help ensure clients are aligned with legal and industry requirements for IT security.
- Participate in internal security and compliance training.
- Help ensure clients are aligned with legal and industry requirements for IT security.
Qualifications:
- Bachelor’s degree or 3+ years of experience in account management, IT project management, or MSP client onboarding.
- Strong technical understanding of IT systems and business acumen for solution alignment.
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated ability to problem-solve and manage multiple priorities under pressure.
- Familiarity with ITIL or IT service management best practices is a plus.
- Strong technical understanding of IT systems and business acumen for solution alignment.
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated ability to problem-solve and manage multiple priorities under pressure.
- Familiarity with ITIL or IT service management best practices is a plus.
Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Ongoing training and professional development
- Collaborative and supportive work environment
- Opportunity to work with cutting-edge technology in a growing MSP
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Ongoing training and professional development
- Collaborative and supportive work environment
- Opportunity to work with cutting-edge technology in a growing MSP
Work Environment:
This role is primarily office-based with flexibility to travel locally as needed. Clients are located throughout Wisconsin, primarily in Southeastern Wisconsin. The role involves typical desk work, collaboration with internal technical teams, and customer-facing engagement.
Flexible work from home options available.
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture